Returns Policy

Refund & Return Policy (UK Orders)

If you are not satisfied with your purchase, please review the following terms regarding refunds, returns, and replacements.

Refund Requests

• To request a refund, please email weeghostbeauty@gmail.com within 7 days of receiving your order.
• Once your refund request is submitted, you will have another 7 days to return the goods.

Return Conditions

• Refunds will only be approved after the goods have been returned in their original condition.
• Items must be: Unopened, Unused, and in their original packaging.
• Partial returns or selective refund requests are not accepted.
• Refunds are only considered if the entire order is returned as specified within 14 days of delivery.

Refund Processing

• Once the returned items are received and approved, the refund will be processed within 14 days.

Damaged or Defective Items

• If your order arrives damaged or defective, email weeghostbeauty@gmail.com within 14 days of purchase.
• Please include supporting pictures of the damage.
• Replacements will only be issued for damaged or defective items.

Delivery & Shipping

• All orders are shipped with tracked delivery.
• If tracking confirms that your parcel was delivered, we are unable to issue a refund.
• If you suspect theft after delivery, please contact your local courier or file a police report. We are not liable for parcels stolen after confirmed delivery.

Incorrect Address or Unclaimed Parcels

• If an incorrect delivery address is entered at checkout or the parcel is unclaimed and returned, the customer is responsible for paying postage to have it re-sent.